Sometimes We’re More Than HVAC People

September 18, 2015

We know a lot about heating and air conditioning—it’s what we do after all. We can successfully design, install, and service HVAC systems all day long. We understand the complex science of purifying, temperature-moderating, and moving air in any house or commercial building. Occasionally, however, our customers require us to go a little above and beyond just being HVAC experts.

“Our people will typically warn the customer when they see problems like these, and on occasion, will also help fix the problem depending on the situation.”

With an acute eye for detail and the fact that they can often be found in the hard-to-get-to spaces of a home, our service techs and installers have a knack for finding mechanical problems—even hazards—that a homeowner will not likely be aware of. They have made discoveries such as a dryer vent that is not fastened correctly, faulty electrical wiring, or a leak in a sewer line, among other things. In one case we had to let a customer know that their bathtub drain had never been hooked up and that the sub-floor underneath it had rotted out.

Our people will typically warn the customer when they see problems like these, and on occasion, will also help fix the problem depending on the situation. They have helped our customers troubleshoot mobile devices and network routers, change a light bulb, or even clean out some gutters. In fact, we had one customer that, whenever calling for service on his HVAC system, would request a specific service tech to come on the last call of the day—all to have him stay after the call and help out with other home maintenance projects.

And finally, we have customers who like to tap into our expertise about all sorts of topics unrelated to technical or service issues. We’ve had a customer ask us to refer them to a good arborist, and in another instance a customer wanted advice on choosing a physical therapist. On one of our service calls, our tech somehow got on the topic of tasty pumpkin pancakes with a customer. They wanted the recipe, so he shared it with them.

Of course, we make no claims to the reliability of these suggestions. Nor, can we provide any warranty for the additional tasks we might perform. However, we do believe that spreading some goodwill through a little extra help or assistance is evidence of the genuine care we have for our customers.

Medford, OR

Tel  541.361.4030

3825 Crater Lake Hwy
Medford, OR 97504

Klamath Falls, OR

Tel  541.359.3356

4168 Washburn Way
Klamath Falls, OR 97601

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Committed to Your Comfort

Metal Masters, Inc. has been serving the heating, ventilation, and air conditioning (HVAC) needs of southern Oregon and northern California since 1968. With locations in Medford and Klamath Falls, we provide first-rate indoor air comfort along with high-efficiency equipment, thorough installations, accurate service, and cost-saving maintenance for residential homes and commercial facilities throughout the region.

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

our culture

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Med  541.361.4030

Kla  541.359.3356

Set Up Maintenance

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning

Oregon CCB #529 :: California License #382691, dba Metal Masters Air Conditioning